Report Fraud

Act Quickly…

If you believe your First National debit card has been lost or stolen or if your card is being used fraudulently:

  • Call 800-236-2442 to have any future transactions on the card blocked.  Available 24 x 7.
  • Call us at 815-562-5571 or 800-570-3425 during regular business hours to report fraudulent transactions.
  • For help with Verified by Visa issues, call 800-807-2979

If you believe your First National credit card has been lost or stolen, call 800-556-5678

If you believe you are a victim of identity theft, take the following steps:

  • Call us.  We’ll help you review your FNB accounts and take the necessary steps to protect them.
  •  Contact the fraud departments of each of the three major credit bureaus and request a “fraud alert” be placed on your file so that no new credit will be granted without your approval.

Equifax: 800-685-1111
Experian: 888-397-3742
Trans Union: 800-888-4213

  • Close any accounts that have been fraudulently opened.
  • File a police report and get a copy of the report to your credit card company or others that may need proof of this crime.
  • Act quickly. The sooner problems are identified and reported, the less likely any losses will be.

To order your credit report online, Click here. Here are a few pointers that may help you avoid becoming a victim.

  • Do not reveal personal information unless you know how it will be used or shared.
  • Deposit outgoing mail at the post office and remove delivered mail from your mailbox immediately.
  • Carry only the identification and bankcards that you need.
  • Do not give out personal data over the phone, through the mail, or on the internet unless you have initiated the contact.
  • Shred or tear up your charge receipts, credit card solicitations, expired cards, statements, checks or other sensitive personal information.
  • Give your Social Security number only when absolutely necessary. Ask to use other identifiers.
  • Don’t carry your Social Security number in your wallet. Do pick your own passwords and PINs (personal identification numbers) that will be tough for someone to figure out.
  • Review your bank and credit card account statements promptly. Use internet banking to review your account activity between statements.
  • Safely store extra checks, credit cards, and documents that list your social security number.
  • Contact your financial institution immediately if there is a discrepancy in your records or if you notice something suspicious, like a missing payment or unauthorized withdrawals.
  • Contact your credit card company if your bill does not arrive on time.
  • Once a year, check your credit record with the three major credit bureaus. To order your report, call the following toll-free numbers